habawin Platform Privacy Notice

This page describes what we collect when you use habawin and how we keep that data protected. We at habawin collect personal information to operate your account, process your deposits and withdrawals, verify your identity, and comply with anti-fraud regulations. Your data is encrypted and stored securely on our servers.

We are committed to transparent data handling. This notice outlines what information we collect, how we use it, who we share it with, and your rights regarding your data. If you have questions about how habawin handles your personal information, contact our support team or our data protection officer via the channels listed at the end of this notice.

Our services are available only where local law permits. Data protection regulations vary by jurisdiction. We comply with applicable privacy laws in the regions where we operate, including Indonesia and other Southeast Asian jurisdictions.

What Data We Collect on habawin

When you open a habawin account, we collect the following information:

• Account credentials: Phone number, email address, and password (hashed, not stored in plain text).
• Personal identity data: Full legal name, date of birth, and city of residence.
• Identification documents: Government-issued ID (Indonesian KTP, passport, or driving licence) and a selfie for Know Your Customer (KYC) verification.
• Payment information: Payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet virtual account, or bank account) used for deposits and withdrawals.
• Transaction history: Records of all deposits, withdrawals, bets, and gaming activity on habawin.
• Device and connection data: IP address, device type (Android or iOS), app version, and connection type (WiFi or mobile data).

We also collect non-personal information such as aggregate betting patterns, popular game categories (Liga 1 football betting, live roulette), and platform performance metrics. This data does not identify you individually and helps us improve habawin.

How We Use Your Data on habawin

We use your personal data for these purposes:

1. Account management: Creating your account, storing your profile, and allowing you to log in from your phone or desktop.
2. Payment processing: Processing your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, and your withdrawals to the same payment method.
3. Identity verification: Conducting KYC checks using your ID documents and selfie to prevent fraud and comply with anti-money-laundering regulations.
4. Betting and gaming: Recording your bets on Liga 1, Piala Indonesia, Piala AFF, and other sports, as well as your slot and live casino activity.
5. Fraud prevention: Detecting suspicious activity, duplicate accounts, and potential money laundering.
6. Customer support: Responding to your inquiries, resolving disputes, and assisting with account recovery.
7. Regulatory compliance: Meeting legal obligations in the jurisdictions where habawin operates, including reporting to financial regulators when required.

We at habawin do not use your personal data for marketing to external audiences or sell your data to third parties for their commercial purposes.

Who We Share Your Data With

We at habawin share your personal data only with the following parties:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, and banks (e-wallet, mobile banking, local payment, online payment) receive your payment details to process your deposits and withdrawals.
• Identity verification providers: Third-party ID verification services may verify your government-issued ID and selfie during KYC checks.
• Legal and regulatory authorities: We may disclose your data to financial regulators, law enforcement, and government agencies as required by law in the jurisdictions where we operate.
• Our internal teams: Our support, verification, and fraud-prevention teams access your data to manage your account and investigate disputes.

We do not share your data with marketing companies, data brokers, or other third parties without your explicit consent, except as required by law.

Where Your Data Is Stored

Our servers may be located outside your jurisdiction, including outside Indonesia. We use encryption in transit and at rest to protect your data regardless of server location. We comply with applicable data protection standards to ensure your data is protected to the same standard as if it were stored locally.

If you access habawin from Jakarta, Surabaya, Bandung, or Medan, your data may be transferred to or processed by our servers in other countries as part of normal habawin operations. By using habawin, you consent to this international data transfer.

How Long We Keep Your Data

We at habawin retain your personal data as follows:

• Active account: While your account is active, we retain all account data, transaction history, and betting records.
• Closed account: After you close your habawin account, we retain your account data (name, ID documents, transaction history) for seven years or as required by law for anti-fraud and regulatory purposes.
• Dispute or investigation: If we investigate a dispute or suspected fraud, we retain relevant data until the investigation is complete.

We delete data that is no longer necessary for our business purposes, such as temporary device identifiers or session cookies, after 90 days.

Your Rights Regarding Your Data on habawin

You have the following rights regarding your personal data:

• Access: You can request a copy of your personal data that habawin holds. We provide this within 14 days of your request.
• Correction: You can correct inaccurate or incomplete data by updating your account profile or contacting our support team.
• Deletion: You can request deletion of your data, subject to our retention obligations for regulatory compliance. We fulfil deletion requests within 30 days where lawfully permitted.
• Account closure: You can close your habawin account at any time. We stop processing your data (except where required to retain it for legal reasons) within 14 days of closure.

To exercise any of these rights, contact us via FAQ or our support channels listed below.

Security of Your Data on habawin

We at habawin employ standard security practices to protect your personal data:

• Passwords are hashed using industry-standard encryption algorithms.
• Payment information is encrypted in transit (TLS/SSL) and at rest.
• ID documents and selfies are stored in encrypted, access-restricted folders.
• Our systems are regularly audited and tested for security vulnerabilities.
• We maintain access logs to track who accesses your data and when.

While we undertake to protect your data, no online system is non-specific info secure. If you suspect a data breach affecting your habawin account, contact our support team immediately.

Changes to This Privacy Policy

We at habawin may update this privacy policy at any time by posting a revised version on our platform. We notify you of material changes via email or in-app notification at least 30 days before the change takes effect. Continued use of habawin after the notification period means you accept the updated policy.

Contact Our Data Protection Team

If you have questions about this privacy policy, wish to exercise your data rights, or want to report a data privacy concern, contact us:

• In-app chat: Available 24/7 via the habawin app or browser interface.
• Email: Use the contact form in FAQ or send a message to our support address (available in your account settings).
• Phone: Our support team in Jakarta, Surabaya, Bandung, and Medan handles privacy inquiries during business hours.

We respond to data protection requests within 14 days. If you believe we have not adequately addressed your privacy concern, you may escalate to our data protection officer or file a complaint with the relevant regulatory authority in your jurisdiction.